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Refund policy

Returns

Not happy? Email us at shop@terracottadistribution.com and we will do our best to help and answer within 48 hours (or sooner!).

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

We won't be able to accept any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Additional non-returnable items: 

Gift cards

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. Send us an email at shop@terracottadistribution.com and we will be happy to help.