Shipping policy

INFORMATION ABOUT SHIPPING: WHERE IS MY ORDER, HOW LONG DOES IT TAKE, DO WE PART SHIP, BREXIT AND WHAT'S WITH THE GREEN BUBBLE WRAP?!

 

WHERE IS MY ORDER?

If you haven't received you order, please firstly check whether you have ordered a film that is not out yet (a.k.a "pre-order"). You can find the film's release date on the film's page if it is a pre-order.

We will ship an order when all items in an order are ready to be shipped and we will notify all customers when an Order is shipped, and include the name of the postal service or courier company and tracking number (where a Tracked or express service is used).

(If you have an order which contains a pre-order item i.e. a film which has not yet been released, we will wait until that item is received by us and then ship your order in one go).

We do not part-ship.


HOW LONG DOES IT TAKE?

For UK orders, we aim to pick and pack your order within 48 hours (sometimes it is sooner), and then it will be sent on a Royal Mail 48 Service unless you specified Tracked in which case it will be a next day service.

For Outside the UK, please note that Economy and Standard services are not tracked; please sell Tracked for a tracked shipping method.

Please allow between 5 - 15 days for your order to arrive (21 days if outside of the EU). If more than these days have passed please email us at

shop@terracottadistribution.com

and we will respond regarding the status of your order. Refunds will be handled through email if necessary.

Shipping prices are displayed once you have added items to a cart. In some cases you have the option to choose a standard or tracked service.

 

For customers in Europe: following implementation of new customs rules from 1st January 2021 (due to 'Brexit') Customs Charges for your country may be applicable.

We have registered for IOSS which means that we have pre-paid the VAT and you should not be charged for any additional VAT when you receive your parcel.

We do not pay for Customs Duties and we are shipping on a DAP basis (Duty at Place) - customs duty might be charged to you which you must pay for before you can receive your parcel.

We will monitor this new Brexit situation and may change our policies on shipping to the EU, and welcome any feedback from Europe based customers (via email to shop@terracottadistribution.com).


What's with the Green Bubble Wrap?!

It's biodegradable and can be recycled, made by a manufacturers based in Brighton, UK, we're supporting small industries. You are also welcome to re-use the bubble wrap of course rather than just recycle it.

Just doing our bit.