Delays to delivery of non-UK orders
Things are moving again! We have managed to despatch most of the backlog from January (anyone who ordered the Kitano sale titles, Royal Warriors or Snake and Crane for example).
There are still a small quantity of orders which were not pre-orders we have still to pack and ship, but these are a very low volume, less than 10.
If you have ordered any pre-orders like Magnificent Warriors or In the Line of Duty, these will ship nearer to release date.
Given the backlog, we expect that the orders we despatched today will take longer than usual (so for Economy orders, it could be 4 -6 weeks, for Standard it could take 2-3 weeks).
Thank you all for your understanding and supportive communications as well, we are sorry for this long wait for your films - hope you enjoy them once they arrive and look forward to seeing on our store again soon!
Royal Mail have sent an update to say that they are able to start moving Tracked orders through the system but not yet for Standard and Economy. This is good progress and hopefully we can start shipping all the packed parcels this week.
Royal Mail have apologised for this disruption and I guess we can only pass on what they have said, but we also would like to add our apologies to you guys for having to wait so long to watch your films (we feel your pain!)
We are now able to send International Tracked orders.
We can't send International Standard or International Economy orders just yet. This is small but good progress and Royal Mail apologise again for their service being out, which we would like to underline as well, that we are sorry that so many of you are having to wait this long to enjoy your films.
It would seem that we are close to getting normal service back.
Royal Mail have informed business customers that Northern Ireland customers can now resume printing labels and sending letters and parcels overseas. But not yet for the rest of the UK.
This seems to us like they are testing their fixed system on a small set of customers first that is localised in one area should there by any physical issues its in a small area and can be contained.
If you live outside of the UK and are waiting for your order, we hope that this means Monday or Tuesday of next week we can start to send parcels outside of the UK.
In the meantime, we are still packing orders so that they are ready to go.
ORIGINAL POST 14JAN23:
The following is an important announcement from our shipping partner, Royal Mail. The implication being that if you are outside the UK and have ordered items, then deliveries of these will be delayed.
Apologies for this situation to everybody impacted. We will pack all the orders so that they are ready to be shipped once normal service resumes.
Announcement from Royal Mail:
Royal Mail is experiencing severe service disruption to our international export services following a cyber incident. We are temporarily unable to despatch items to overseas destinations.
From 19 00 hrs 13th January, we will be temporarily suspending all export services and ask that you hold any export mail items while we work to resolve the issue. Items that have already been despatched may be subject to delays. This means that you will not be able to generate any labels for items being exported.
We would like to sincerely apologise to impacted customers for any disruption this incident is causing.