Shipping policy

We will ship an order when all items in an order are ready to be shipped and we will notify all customers when an Order is shipped, and include the name of the postal service or courier company and tracking number (where a Tracked or express service is used).

(If you have an order which contains a pre-order item, we will wait until that item is received by us and then ship your order in one go).

Please note that Economy and Standard services are not tracked; please sell Tracked for a tracked shipping method.

Please allow between 5 days for your order to arrive (15 days if outside of the EU). If more than 15 days have passed please email us at

shop@terracottadistribution.com

and we will respond regarding the status of your order. Refunds will be handled through email if necessary.

Shipping prices are displayed once you have added items to a cart. In some cases you have the option to choose a standard or tracked service.

For customers in Europe: following implementation of new customs rules from 1st January 2021 (due to 'Brexit') Customs Charges for your country may be applicable.

We have registered for IOSS which means that we have pre-paid the VAT and you should not be charged for any additional VAT when you receive your parcel.

We are currently shipping on a DAP basis (Duty at Place) - customs duty might be charged to you which you must pay for before you can receive your parcel.

We will monitor this new Brexit situation and may change our policies on shipping to the EU, and welcome any feedback from Europe based customers (via email to shop@terracottadistribution.com using our facebook messenger icon).