Delays to already despatched International orders
If you have received a despatch notification email/ sms of your parcel being sent last week and your tracking url status has been stuck for a number of days as "Item Leaving UK" , then this is due to a fire at London Heathrow which caused flights to be cancelled.
The airport has reopened and there are a backlog of parcels to work through so let's be patient for a couple more days and we are sorry about the delay to you getting your films and being able to watch them.
As always, please do get in touch if you need any help with anything, or have any questions about our online shop. Please use the chat button on the bottom right of the screen to get in touch.