US Tariffs

UPDATE 25 SEP 25

It's been about a month of monitoring now and customers have reported no delays and no additional charges. So, feel free to keep ordering from us if you are from the United States.

(and bear in mind, if you see a site starting with a "US" prefix and the branding looks slightly off, like this screenshot, it's not our site - it's been cloned and we are issuing a takedown notice).

UPDATE 11 SEP 25

The skinny:

• No tariff charges
• We will ship PDDP (duty paid by us, the sender)
• Please go ahead to place your orders

 

The full fat:

Following the introduction of the Tariffs on 28th August, our understanding is that films have zero percent import tariffs (we have checked the HTS code for blurays on the US International Trade Commission website).

We ship via Royal Mail, the UK national postal carrier (equivalent of USPS) who are subject to different processes than commercial couriers (e.g. fedex or UPS or commercial freight). As such our parcels are being cleared with the same time-frame as normal.

Additionally, we are shipping via a new service known as PDDP - duty paid. This means that the sender (us) will pay for any duty arising. For this service Royal Mail have added an additional 50p per order WHICH WE WILL ABSORB (making life as easy as possible for you).

Based on a handful of customers feeding back about their deliveries, items are arriving promptly and they are not being asked to pay any additional charges (such as handling fees or duty).

So the message is, we will continue to monitor shipments, and we would welcome you posting about your experience below in the comments, or email us, and for now, please continue to place your orders as normal

If the situation changes we will send an update.

 

Original post 04 APR 25

To all our friends in the United States,

Following the announcement that the US will impose a 10% tariff on goods imported from the UK, please be aware that additional tariff charges will most likely have to be paid by you to US Customs before they release your order to you.

This will also mean a possible longer time-frame to receive your parcel, versus currently, whilst the customs operations process your order.

We are unsure at this stage how this will be enforced and collected, how the impact plays out and so we cannot advise further.

We can advise though, unfortunately, that we cannot bear the cost of any import duties (already stated in our Shipping Policy) and therefore the customer will have to pay import duties (in any country, not just the United States).

Let's all monitor this situation closely and please do send any feedback to us (or leave comments in this post) if you HAVE been hit with any additional fees for your order from us, in the coming weeks and months.

Thank you for your understanding and support, and thank you for shopping with Terracotta.