Shipping Updates: DOOR, TYPHOON CLUB, LONG ARM, LAST HERO, BLACK FRIDAY
Given the crunch of multiple release dates coinciding with Black Friday week, we have a slight backlog of orders to pack and ship.
We've spent most of this weekend picking and packing; notifications of shipment will be sent out today (Monday 27th) for orders that we packed this weekend.
Thank you all for your patience and support. This page will be updated regularly, so please check back.
(and remember, we pack our boxes carefully with the aim to have pristine items delivered to you, so we might be slower than other places to ship your order; and also, if we are busy packing orders, we might not always be able to reply to emails immediately).
UPDATE Tuesday 28th Nov:
Because we have been slow to respond to emails, we have introduced the Order Status checker page for ORDERS THAT HAVE NOT YET SHIPPED.
Please give it a go: Terracotta Order Status Page.
Have your email address and order number ready. If your order can't be found then likely it has shipped.
This is a trial page to see if you like it, and it might have some small tweaks that need to be made whilst we are implementing it.
There is a supply issue currently and we will get more stock around 3rd or 4th of December.
This impacts orders that were supposed to ship together with TYPHOON CLUB that were ordered from September onwards.
Apologies for this wait. Typhoon release date is 27th Nov, so we will ship orders with Typhoon and Door about a week later than originally planned.
50% shipped before the weekend.
We have another batch ready to ship - please await notification of shipment.
The release date of this title was moved officially to 27th November, but not communicated to all retailers, some of whom you have seen shipped a week early.
We are on track to have shipped nearly all of the pre-orders for this title by the end of tomorrow (excluding orders with future release date titles).
update end of Monday 27th: all Long Arm now shipped except a small amount (less than 10) that didn't make last post cut off which we will ship tomorrow. Excludes orders that include either Door or other future releases.
TYPHOON CLUB (Third Window Films)
Release date 27th Nov. Majority of orders packed and ready to ship, excluding those with future release date titles and excluding orders that include DOOR (see above).
update end of Monday 27th: a handful (less than 5) orders with order date pre-September will be shipped tomorrow. The remainder that are waiting for Door will be sent next week. Do contact us if you have any questions on this.
Release date 27th Nov. Stock arrived late on Friday, we have picked the orders this weekend, ready to pack on Monday
update end of Monday 27th: all orders packed and shipped up until orders made 19th Nov; orders made 20th Nov and onwards will be shipped tomorrow.
BLACK FRIDAY WEEK orders
We have picked orders that were made up to Wednesday 22nd Nov, ready to pack and ship by Tuesday 28th.
These orders would ordinarily have shipped by Friday 24th. So we are 2 working days late on these titles. Apologies for the wait to all those who are affected.
We will aim to close the gap this week, once we have sent out pre-orders for the above titles
update end of Monday 27th: Making in roads into the backlog, most of the orders up to Thursday 23rd Nov that do not contain pre-orders have been shipped.
FUTURE RELEASES
The above MIGHT impact the speed in which we can pack orders for titles due out next week (see RELEASE SCHEDULE).
However, we will keep working all hours possible to get this backlog cleared. Please keep checking this page for updates.
Thank you all for your support, and sorry for the longer than expected time to ship out your orders during this busy period.